FAQs

What is the shipping time for your products?

We take 2-3 days to process your order and then 2-3 weeks to deliver*.

Do you ship worldwide?

Yes, we do. We ship worldwide.

Where do we ship your product from?

Our offices are located in Switzerland. Our international warehouse is located in Europe and Asia.

Can i follow the product?

Yes, wait 3 days after your order and ask us via email at info@ilovebasic.store.

My order is missing some items, what happens?

Our products are shipped separately depending on your order. If your order contains items from two different warehouses, there will be two deliveries. The rest of the order will most likely arrive shortly.

I have received a damaged item. What can I do about it?

We are sorry to hear that. Our solution to this problem is to refer you to our Refund Policy where you will find the steps to take

I still haven't received my order. What is taking so long?

We apologise for the delay. Sometimes international shipping can take longer than expected due to customs clearance. However, you can track your order and see where it is at any time. If you still feel you need help tracking your package or would like to inquire about it, please contact us by email at info@ilovebasic.store.

Do you have a refund policy?

We do our best to resolve any issues our customers may have with our online items. If you still wish to receive a refund on your order, we can of course make the payment, as long as the claim is made within 10 days of the delivery date of the order and the product(s) concerned are not on sale. For more information, please read more about our Refund policy.

 

 

*Can take up to 4 weeks.